Tips for Mac users

Changes in recent versions of the Mac OS may cause some issues with using EndNote.

If the EndNote tab is missing from the ribbon in MS Word, on a new (2021) Mac:  

1. Close any open documents and quit MS Word.
2. Open the Applications folder and find MS Word.
3. Right click MS Word and select Get Info.
4. Tick the box Open using Rosetta.
5. Re open Word and the EndNote tab should be available.

For users running Mac OS Mojave and higher versions the security settings may be interfering with Cite While You Write. You will see the following error message: 
"This version of the EndNote application is not compatible with Cite While You Write. The copy of EndNote currently running is located at: "/Applications/EndNote 21/EndNote 21.app" 

To override this: 

1. Close MS Word and EndNote.
2. Go into the Apple menu.
3. Click System Preferences.
4. Click Security & Privacy.
5. Click the Privacy tab (along the top).
6. Click the Automation options
7. Make sure that both "Microsoft Word" and "EndNote" are both turned on.

EndNote libraries are exposed to the risk of corruption if saved to cloud based storage services such as OneDrive, Google Drive and iCloud.

To avoid these issues, save EndNote libraries to the EndNote folder within the computer's Applications folder:

Occasionally the Cite While You Write plugin is not enabled during installation. If you cannot insert citation from EndNote into Word, check that the plugin is enabled:

1. Open EndNote.
2. Select the EndNote 21 menu.
3. Select Customizer.
4. Ensure that Cite While You Write check box is selected.